Ryder Cup Travel Company Faces Dilemma

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Ryder Cup Travel Services, the company responsible for all travel and accommodations for the Ryder Cup, has been contacting the approximately 8,000 customers to determine future actions.
 
The European firm is undecided what exactly its stance will be. The customers had paid up front, some having spent in excess of $1,500 for accommodations alone.
 
John Parker, the manager of the company, said it would be several days before he will announce 'definitive news on what action we may be able to take to alleviate the disappointment we all share with our customers.'
 
Apparently no one will get a refund immediately, nor will advance payments necessarily go towards paying for accommodations in 2002. 'What has happened is beyond our control,' said Parker, who said a significant number of patrons have insurance.
 
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